Support Policy for Shop Sofly Vendors

1. Customer Support Hours:

• Available Monday to Friday, 9 AM - 6 PM (GMT)
• Limited support on weekends and public holidays

2. Contact Channels:

• Email: support@shopsoflyvendors.com
• Live Chat: Available on our website
• Phone Support: +1912-825-7300

3. Response Time:

• Emails: Within 24 hours
• Live Chat: Immediate response during support hours
• Phone: Direct assistance during support hours

4. Support Scope:

• Account Management
• Order Processing and Tracking
• Payment and Billing Issues
• Technical Support for Vendors
• Product Information and Availability

5. Escalation Process:

• If an issue is not resolved within 48 hours, it will be escalated to a senior support agent or manager.

6. Feedback and Improvement:

• We welcome feedback to improve our services. Please reach out to feedback@shopsoflyvendors.com.

7. Policy Updates:

• Our support policy is subject to updates. Customers will be notified of changes via email or website announcements.

8. Terms and Conditions:

• Please refer to our Terms and Conditions for detailed information on our service agreements and policies.