for Shop Sofly Vendors

1. Seller Registration:

• Sellers must complete registration with accurate business details.
• Verification may be required for activation.

2. Product Listings:

• All products must comply with our quality standards and legal regulations.
• Accurate descriptions, pricing, and images are mandatory.

3. Order Fulfillment:

• Sellers must process orders promptly and ensure timely delivery.
• Tracking information should be provided for all shipments.

4. Payment and Fees:

• Payments are processed bi-weekly.
• A commission fee is applied per sale based on agreed terms.

5. Customer Service:

• Sellers are responsible for addressing customer inquiries and complaints professionally.
• Resolution of issues should occur within 48 hours.

6. Prohibited Items:

• Items that violate legal regulations or platform policies are strictly prohibited.

7. Performance Metrics:

• Sellers must maintain high performance scores based on delivery, product quality, and customer satisfaction.
• Repeated policy violations may result in suspension or termination.

8. Policy Updates:

• Shop Sofly Vendors reserves the right to update policies.
• Sellers will be notified of changes via email or through the platform.

9. Legal Compliance:

• Sellers must comply with all applicable laws and regulations.
• Responsibility for tax obligations falls on the seller.

10. Termination:

• Sellers can terminate their account with 30 days' notice.
• Violations of policy can lead to immediate account suspension.