English
Bangla
Arabic
Spanish
Support Policy
Support Policy for Shop Sofly Vendors
1. Customer Support Hours:
- Available Monday to Friday, 9 AM - 6 PM (GMT)
- Limited support on weekends and public holidays
2. Contact Channels:
- Email: support@shopsoflyvendors.com
- Live Chat: Available on our website
- Phone Support: +1912-825-7300
3. Response Time:
- Emails: Within 24 hours
- Live Chat: Immediate response during support hours
- Phone: Direct assistance during support hours
4. Support Scope:
- Account Management
- Order Processing and Tracking
- Payment and Billing Issues
- Technical Support for Vendors
- Product Information and Availability
5. Escalation Process:
- If an issue is not resolved within 48 hours, it will be escalated to a senior support agent or manager.
6. Feedback and Improvement:
- We welcome feedback to improve our services. Please reach out to feedback@shopsoflyvendors.com.
7. Policy Updates:
- Our support policy is subject to updates. Customers will be notified of changes via email or website announcements.
8. Terms and Conditions:
- Please refer to our Terms and Conditions for detailed information on our service agreements and policies.
Shop Sofly Vendors: Elevate Your Everyday Shopping
